PROTOCOL

CUSTOMER SERVICE

• Provide good morning or afternoon.
• Be polite.
• Receive the customer with a smile.
• Guide customers to the car you want.
• Offering a variety of cars as qe discounts and promotions, paid facilities.
• Serve the customer when there is a question and respond with kindness and cutting.
• Thank you for your presence and preference.
• Politely dismiss customer. 

TELEPHONE SERVICE

• Greeting Cortes, provide the name of the speaker.
• Imformacion offer.
• Provide different types of cars we have.
• Offer discounts, payment facilities and promotions.
• Qe clarify you doubt arises at any client.
• Kindly farewell. 

CHAT SERVICE 

• Greeting.
• Provide information.
• Discounting.
• Provide service.
• Farewell.